Mediation Services

Central Coast Resolutions, LLC provides Facilitative Mediation Services in Monterey, Santa Cruz, and San Benito Counties. The role of the mediator is to ensure that parties discuss their dispute in a safe environment that is equitable to all parties and is free of intimidation and coercion. A Facilitative Mediator is completely neutral and is there to help the parties express their positions and interests accurately, and to ensure that all parties to the dispute are heard.

Parties that reach agreement or settlement through mediation do so voluntarily and of their own free will.

What types of matters are mediated by CCR?

  • Small Claims and Collections Cases
  • Landlord/Tenant and Property Management Disputes
  • Homeowner and HOA Issues
  • General Civil Litigation
  • Workplace Issues
  • Interpersonal Conflicts (Roommates, Partners, Friends)
  • Community Disputes

Benefits of Mediation

  • Effective - Nationally, an average of 80% of matters submitted to Facilitative Mediation result in an agreement.
  • Confidential - All discussions and materials relating to your mediation are strictly confidential and remain private, allowing parties the opportunity to negotiate freely and openly.
  • Empowering - In mediation the decision-making power belongs to YOU! Unlike court, or other dispute resolution methods, you control the outcome, not someone else.
  • Convenient and Quick! - Mediation can usually be concluded within a couple weeks of contacting Central Coast Resolutions. Meetings are scheduled for a time that is mutually convenient for all participants and generally require less that 2 hours to complete.
  • Affordable - Mediation through Central Coast Resolutions is very cost-effective when considering the investment of time, money, and emotion spent in legal actions.

What Happens in Mediation?

Opening a Case

  1. During the initial call to CCR the intake coordinator will explain the mediation process in detail, discuss your particular circumstances, answer any questions you may have, and help you make a determination regarding whether mediation is a dispute resolution step that is desirable/appropriate.
  2. CCR will then contact the other parties involved to discuss our services, explain the mediation process, explore their willingness to participate in mediation, and/or schedule a mutually acceptable date, time, and location for a mediation session.
  3. Our office will then confirm all mediation participants, gather necessary materials and documents, schedule the session, and provide written notice of the mediation date, time, and location to participants.

Mediating a Case

  1. The mediator will greet all parties and make the necessary introductions to begin the process.
  2. In the opening statement, the mediator will explain the mediation process, their roles as a mediator, ground rules, confidentiality, and the CCR Mediation Consent Form
  3. Each party will have an opportunity to discuss, without interruption, their perspective on the issues that have brought them to mediation. The mediator will summarize the information shared to make sure that each party’s perspective is clearly understood.
  4. The mediator will then work with participants to define and clarify issues of concern, facilitate the negotiation process, and encourage direct communication between participants as much as possible.
  5. The mediator may meet with participants separately at some point during the process to discuss certain issues privately and confidentially. This is known as a Caucus.
  6. If an agreement is reached, the mediator will work with participants to formalize the agreement terms (if necessary), and address any other legal/administrative matters that may be necessary as a result of the agreement.
  7. If an agreement is not reached, the mediator will explore the need for additional settlement efforts, address any other legal/administrative matters that may be necessary as a result of the non-agreement, and conclude the mediation process.
  8. It may become apparent at some point in the mediation process that it is more appropriate for parties to seek legal or therapeutic services. If that point is reached CCR will adjourn the mediation process and provide the appropriate referrals.